Fletcher's Cloud Blog

So, there are a few ways of tackling the issue of automatically closing Incidents/Change Requests within Service Manager. Most of these solutions rely on a script leveraging SMLets. So you would create a script and then create a workflow and end up importing the Management Pack into Service Manager. The issue with this is the following, it is quite time consuming and should change under the hood with Service Manager, like the changes from 2010 to 2012, your script will most likely stop working. You can look at the TechNet Gallery for replacement scripts.

So, here enters something new I have found compliments of Cireson, a nice FREE tool which allows for easy configuration of “Auto-Close” not just of Incidents but of Work Items in General. Takes a few minutes to download and even easier to setup. It simply changes the status of the Work Items to completed/closed and then you standard Workflows will kick in.

I HIGHLY recommend this simple add-on for System Centre Service Manager 2012

Hope this helps,

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